Access to and use of the E-Shop Services available through this Website are subject to the following Terms and Conditions. By using the E-Shop Services, you are agreeing to all these Terms and Conditions, as may be updated by us from time to time. Variations, particularly oral subsidiary agreements, are only valid if we have given written confirmation of them. You should check this page regularly to take notice of any changes we may have made to the Terms and Conditions.
2. Data protection
All personal data will of course be treated confidentially. The data necessary for the development of the business will be stored and, if necessary, within the framework of the handling of the order, passed on to associated companies.
You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Services; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. Laundry Industry will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website.
4. Intellectual Property, Software and Content
The intellectual property rights in all software and content made available to you on or through this Website remains the property of Laundry Industry and are protected by copyright laws and treaties around the world. All such rights are reserved by Laundry Industry. You may store, print and display the content supllied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial entreprise.
You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by Laundry Industry.
5. Terms of Sale
All orders are subject to availability and confirmation of the order price.
When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit card used to place your order and that there are sufficient funds to cover the costs of the goods.
Dispatch times may vary according to availability. The usual delivery time is 1 working week. In the case of force majeure and other unforseeable, extraordinary circumstances and those which are no fault of ours, then the delivery time will be extended by an appropriate length.
Items are only delivered in normal commercial quantities. A delivery only takes place as long as stocks last.
We only deliver to a residential or work adress; we do not deliver to a P.O. Box.
Shipping costs EU: €10 per order. Outside EU: €17,50 per order. Free shipping to addresses in The Netherlands.
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible. We endeavour to keep these correct at all times.
All prices are inclusive of statutory and turnover tax
We ship worldwide. For countries outside the European Union any customs or import duties and taxes are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and can not predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
Payment for the goods is by debit/ credit card. Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.
(d) Exchange/ Returns
What You Can Exchange or Return:
Laundry Industry unconditionally guarantees all products we manufacture and sell at our E-Shop to be free from defects of workmanship. We will gladly replace or refund you for any defective and wrongly manufactured items you wish to return.
If you’re unsatisfied with the fit, quality, colour or size of an item you may return it and choose an item in another size or colour. We will gladly replace or refund any item that you’re not completely happy with.
· Items must be returned within 14 days from date of purchase.
· Items that have been laundered or altered in any way can not be accepted for exchange or return.
· Place the items you wish to return in a box.
· Please provide a brief reason for your dissatisfaction through this form or send us an e-mail.
· Send to the following adress:
Sint Luciensteeg 18
1012 PM Amsterdam
If you are based in the EU under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (ICACRs), you have the right to cancel your order with us provided you give us written notice.
Right to Cancel under the ICACRs
You have the right to cancel your order within 14 days without giving any reason.
The cancellation period will expire 14 days from the day after the day on which you (or someone you nominate, other than a carrier) receives the last of the goods.
To exercise the right to cancel, you must inform us by letter or using this form:
For orders cancelled under the ICACRs, we will issue you with a full refund including the shipping cost paid by you. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make reimbursement without undue delay, and not later than:(i) 14 days after the day we receive back from you any of the goods supplied; or
(ii)(if earlier) 14 days after the day you provide us with evidence that the good have been returned; or
(iii) if no goods were supplied, 14 days after the day on which we are informed about your cancellation.
We will make reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the re-imbursement.
In the event that we have sent goods to you and you have cancelled your order, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent the goods back, whichever is the earliest. If we do not receive the goods back, we may arrange to have them collected from you at your cost.
You shall return cancelled orders to: Laundry Industry, Nieuwezijds Voorburgwal 325-327, 1012 RM Amsterdam, The Netherlands, without undue delay and in any event not later than 14 days from day on which you communicate your cancellation of the contract to us. The deadline is met if you send the goods before the period of 14 days has expired.
You will have to bear the cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling, other than what is necessary to establish the nature, characteristics and functioning of the goods.
Please note you may only use your right to cancel the order under the ICACRs if you give us formal written notice of cancellation any time after your order has been placed, up until 14 calendar days from the day after you receive your order, by email or post as described above.
Items should be returned unused and with all designer garment tags still attached. Returns that are damaged or soiled will not be accepted and will be sent back to the customer and/or a refund refused.
Where provided, belts and any designer packaging such as authenticity cards, dust bags, and leather tags should be included with your return.
(e) Variations in quality
Small variations, customary in trade, or variations in quality, colour, shape, finishing, width, weight, design and fittings, which are technically unavoidable do not result in warranty claims.
6. Disclaimer of LiabilityThe material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Laundry Industry hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Laundry Industry’s liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which can not be excluded or limited under applicable law.